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    Conduct Regulation

Provides a conduct of business overview, covers developments in COB regulation and links to existing BSA webpages that deal with COB matters.

Showing 64 results

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FCA/FOS CP26/9 Modernising the redress system

The BSA has responded to the Financial Conduct Authority and Financial Ombudsman Service C...

BSA Card
  • CMS.BlogPost Blog post
  • Conduct Risk & Regulation

Guest blog: Turning member engagement into measurable outcomes

Lucie Hubbard, Client Relationship Advisor at Paragon outlines how °Ç¸çºÚÁÏ can ...

  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

BSA response to FCA Review into the long-term impact of AI on retail financial services (The Mills Review)

BSA response to the FCA's Mills Review into the long-term impact of AI on retail financial...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Financial Ombudsman Service Our 2026/27 Plans and Budget

The BSA has responded to the FOS consultation on its 2026/27 Plans and Budget

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

PRA Consultation paper 13/25 - Credit Union Service Organisations

The BSA has responded to PRA Consultation paper 13/25 - Credit Union Service Organisations.  

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FCA CP25/24: Quarterly CP No.49 - Chapter 3 Mutuals registration function removal of statutory declarations

The BSA has responded to the FCA's proposal to remove statutory declarations from FCA form...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FOS/FCA CP25/22: Modernising the Redress System

BSA response to the FOS/FCA consultation

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

HM Treasury consultation - FS Sector Strategy: Review of the Financial Ombudsman Service

BSA response to HM Treasury's consultation

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Financial Ombudsman consultation: Evolving our funding model

BSA response to the FOS consultation

BSA Card Members Only Members only
  • BSA.Event Event
  • Conduct Risk & Regulation

Secretaries seminar

06 Nov 25 10:00 - 15:30
BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Review of the Senior Managers & Certification Regime

BSA response to PRA CP18/25

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Senior Managers & Certification Regime Review

BSA response to FCA CP25/21

BSA Card
  • CMS.BlogPost Blog post
  • Conduct Risk & Regulation

Guest blog: Adapting to change: What new AI regulations mean for UK Building Societies

Dhritiman Mukherjee and Dr. Marc L. Brogle, Managing Partners, Financial Services at DXC T...

BSA Card
  • CMS.BlogPost Blog post
  • Conduct Risk & Regulation

Guest blog: Vulnerable customer disclosure database for brokers helps to provide clearer, more accessible information

Find out about Mortgage Broker Tools' vulnerable customer disclosure information service w...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

BSA responds to FCA CP25/17 - Targeted Support

The BSA welcomes the opportunity to respond to this consultation, which gives a use case o...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

BSA response to PRA CP17/24 and FCA CP24/28 on operational resilience: operational incident and outsourcing and third party reporting

The BSA has issued a combined response to PRA CP17/24 Operational resilience: Operational ...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

PRA and FCA joint consultation on Remuneration Reform

Building Societies Association response to CP16/24

  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FOS & FCA Call for input on modernising the redress system

The BSA has responded to the Financial Ombudsman Service and Financial Conduct Authority j...

  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Financial Ombudsman Service Our 2025/26 Plans and budget consultation

The BSA has responded to the Financial Ombudsman Service Our 2025/26 Plans and Budget cons...

BSA Card
  • BSA.Event Event
  • Conduct Risk & Regulation

Employment Rights Bill

18 Nov 24 10:00 - 12:30
BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

Review of FCA requirements following the introduction of the Consumer Duty

The BSA is delighted to have the opportunity to contribute to the FCA’s review of requirem...

BSA Card Guest event
  • BSA.Event Event
  • Conduct Risk & Regulation

Navigating Consumer Duty in Finance: Linking Customer Experience to Customer Operations using AI

26 Sep 24 09:30 - 11:00
BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FOS Consultation on charging Claims Management Companies & other professional representatives

The BSA strongly supports the principle of charging a fee to CMCs.

BSA Card Members Only Members only
  • BSA.Event Event

Conversations with vulnerable people online course

15 Oct 24 09:30 - 12:30
BSA Card Guest event
  • BSA.Event Event
  • Conduct Risk & Regulation

Consumer Duty: Navigating Board Reports

13 Jun 24 12:00 - 13:00 BST
BSA Card Members Only Members only
  • BSA.Event Event
  • Mortgages & Housing

Mortgage underwriting course

10 Sep 24 09:30 - 16:30
BSA Card Members Only Members only
  • BSA.Event Event

Conversations with vulnerable people online course

05 Jun 24 09:30 - 12:30
BSA Card Guest event
  • BSA.Event Event
  • Conduct Risk & Regulation

Consumer Duty: Linking Customer Outcomes to Customer Experience

13 Feb 24 14:00 - 15:00
BSA Card Guest event
  • BSA.Event Event
  • Conduct Risk & Regulation

BDO's Financial Services' NED event: Consumer Duty Board Champions

18 Jan 24 09:30 - 11:00
BSA Card Members Only Members only
  • BSA.Event Event

Conversations with vulnerable people online course

27 Feb 24 09:30 - 12:30
  • BSA.Event Event
  • Audit & Taxation

Audit, Risk & Regulation Autumn Series

23 Nov 23
BSA Card Members Only Members only
  • BSA.Event Event
  • Prudential Regulation

Preparing for successful regulatory visits

24 Jan 24 09:30 - 12:45
BSA Card Guest event
  • BSA.Event Event
  • Banking & Payments

The Dos and Don’ts of implementing CoP for Building Societies

06 Nov 23 12:00 - 12:45
BSA Card Members Only Members only
  • BSA.Event Event
  • Conduct Risk & Regulation

Annual Update & Networking for Boards

29 Nov 23 10:00 - 18:30
BSA Card Members Only Members only Guest event
  • BSA.Event Event
  • Savings

Data protection implications on communicating rates to customers

19 Oct 23 12:30 - 13:15
BSA Card
  • BSA.Event Event
  • Mortgages & Housing

Mortgage underwriting course

26 Sep 23 09:30 - 16:30
BSA Card
  • BSA.PressRelease Press Release

The beauty of simplicity in a complex world

Speaking on the first day of the Building Societies 2023 Annual Conference at the ACC in L...

BSA Card
  • BSA.Event Event

Building Societies Annual Conference 2024

08 May 24
  • BSA.IndustryResponse Industry Response

Temporary financial relief for consumer credit borrowers

BSA broadly supports FCA measures

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