-
Event
- Posted: 01 Jul 2026
The Future of Member Experience: What UK Building Society Members Expect in 2026
08
Sep
2026
-
Time: 10:00 - 10:45
-
Location: Webinar
-
Organised By: Sandstone Technology
-
Free to attend
-
Share this page
Share this link via
-
Copy URL
-
Subscribe for Event & Training update
-
Sandstone Technology
Join Sandstone Technology for an interactive webinar exploring evolving member expectations, the mutual advantage, and the role of digital in delivering exceptional member experiences.
Member expectations are evolving rapidly. While °Ç¸çºÚÁÏ continue to be recognised for their trust, service and community focus, today's members increasingly expect seamless, intuitive digital experiences that match those offered by other financial institutions and digital-first brands.
In this session, we’ll explore:
- How member expectations are changing and what is driving them
- The role of digital in delivering a seamless, member-first experience
- Where °Ç¸çºÚÁÏ can differentiate from high street banks and challengers
- Common friction points across digital journeys and how to address them
- Balancing digital convenience with the personal service that defines mutuals
- Practical ways to improve member experience without large-scale transformation
This webinar is designed for leaders and decision-makers within °Ç¸çºÚÁÏ and credit unions, including those responsible for:
- Digital transformation
- Customer and member experience
- Retail banking
- Product
- Innovation
- Operations
- Strategy
Complete end-to-end solutions for your financial institution. Providing forward-thinking banking solutions for financial institutions to increase customer retention and customer experience, whilst helping to solve the increasing internal and external pressures faced by today's BFSI sector.
Event Summary
- Tuesday, 8 September 2026
- 10:00 - 10:45
- Eisha.mahmood@sandstone-tech.com
- Free to attend
You may also be interested in...
-
Press Release
- Mortgages & Housing
Access to mortgage finance improves, but affordability still holding buyers back
People’s confidence in getting a mortgage is growing, but affordability continues to be the biggest barrier to buying a home, according to new researc...
-
Press Release
- Savings
Cash ISA Transfer Performance H1 2026
Collectively, the industry can report that 87 per cent of cash ISA transfers were completed within this timeframe between 1 January 2026 and 30 June 2026.
-
Press Release
- People
Building Societies Association signs Mortgage Industry Mental Health Charter
°Ç¸çºÚÁÏ has become a signatory of the Mortgage Industry Mental Health Charter, reaffirming its commitment to supporti...
-
Event
- Thought leadership
MSc Strategic Leadership Programme
Application deadline: Mid-September 2026 Start date: October 2026
-
Research & Reports
- Banking & Payments
The Social Value of the Building Society Branch Network
The Building Societies Association commissioned RealWorth, a social value consultancy, to carry out a study which examines the social value generated ...
-
Press Release
- Banking & Payments
Building societies play vital role in tackling record levels of scams
New research shows building society branches are playing a vital role in protecting customers from scams.
-
Event
- Mortgages & Housing
Annual Meet-up for Mortgage Professionals
Join us for the BSA's Annual Mortgage Meet-up, bringing together mortgage professionals from across the sector for a day of insight, discussion and ne...
